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ORDERS FAQ
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS The most cost-effective shipping carrier will always be chosen, based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based upon your cart total. Final shipping costs will vary, depending upon your choice of shipping time, destination and current carrier rates.
NOTE: Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see Crate and Freight shipping policies below for more information.
LARGE SIZE PRODUCTS AND CRATING POLICIES:
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
SHIPPING OUTSIDE OF THE CONTINENTAL U.S., EXPEDITED SHIPPING AND SPECIAL REQUESTS:
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR RETURNS/EXCHANGES/REFUNDS POLICY?
- Unfortunately, All print sales are FINAL. Returns are not accepted.
- My professional print partners do their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact karen@karenhutton.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
Once submitted, all print sales are final. Please contact karen@karenhutton.com as soon as possible if you have an issue.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
In the highly unusual event of a refund or replacement, please email karen@karenhutton.com
WHO DO I CONTACT FOR HELP?
You can reach out at any time by email at karen@karenhutton.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I'd love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on social media:
